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How to set up an out of office autoresponder
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How to set up an

Email Autoresponder

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An out of office (also known as an autoresponder, auto-reply or automated reply email email) can be set up in either your mail client e.g. your desktop computer, via konsoleH or within Webmail.

Set-up an Auto Responder on a mailbox via konsoleH:
1. Browse to konsoleH and log in at Domain level.
2. Select Mail > Manage Accounts

3. Select Autoreply next to the relevant mailbox 

4. At Autoreply, select On

5. Expiry Date: Select your date. The autoresponse will be deactivated by 6am on that date.

6. Edit the Subject and Text as required. Note: please don’t use any special characters, including apostrophe e.g. ‘I’m’, ‘we’ll’ or the autoresponder will not work correctly.

7. Select Save

8. Your auto responder is now active. To test it, send an email to the address and see if you receive the auto response.

Set-up an Auto Responder on a mailbox via Webmail:

1. Browse to WebMail

2. Log in with your full email address and email password. (passwords are case-sensitive)

3. Click on Settings (the cog icon at the top right)

4. Click on Manage Mailbox

5. Login with your mailbox password

6. Scroll down to Autoresponse and edit as needed. Note: please don’t use any special characters, including apostrophe e.g. ‘I’m’, ‘we’ll’ or the autoresponder will not work correctly.

7. Toggle the OFF switch to ON

8. Click on Update Mailbox at the bottom of the page

9. Your Autoresponder is now active. To test it, send an email to the address and see if you receive the auto response.

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